"The service team here never lets us down"
"Jaime is awesome and she definitely helped us a lot and guided us through the whole process"
"I absolutely love the customer service by Jamie - her positive energy and dedicated work ethic show in all areas of the leasing process. She is incredibly professional and welcoming- Thanks Jamie!"
"Best service team in the universe......and Mars"
"Jamie is great!"
"Aaron knew exactly what the issue was based on my description. Super quick and painless. Took more time locking the dogs up than the repair!"
"Thank you Matt, excellent service as always."
"Aaron and Steven are GREAT! They come in and get the job done. They always leave my place in clean condition. They are a STAR Team."
"Mathew came to Fix some items at the apt and he did a great job keep the good work"
"I was again very pleased with the work Matthew did for us in our new apartment. He came back on Friday March 6 as he promised to touch up the paint on our walls and bring us extra touch paint if we needed it later. He has been very helpful and reliable in helping us fix things as we moved in to our new apartment."
"Matthew is the bomb."
"I am very pleased with the assistance that I get from Jennifer every time I come into the office. She is always very nice and knows how to handle any concern I have. This time it was an issue with setting up my online monthly payment. Rather than simply saying there was a glitch in the system, she actually looked into my file, made whatever computer change needed and then walked m through the new sign-in process. EVERY encounter is like this. Jennifer is a great asset to Auston Chase!!"
"My service tech was Matthew and he is an excellent technician. Matthew installed a ceiling fan, raised the towel rack in the master bath, raised our water heater temperature, adjusted the vertical blinds, and fixed the floor between the kitchen and living room. He offered friendly service that was very well done and offered to come back whenever we may need something. We were very appreciative and impressed with the friendly service."
"Matthew Zoran did a great job and was very professional."
"Jennifer is so wonderful to work with. She has made this whole move-in process as stress free as possible."
"We love Jamie Graves! We got our apartment in seriously 5 minutes!"
"Matthew was great in quickly replacing our faulty water meter once the part was available. He was personable, professional and is a great member of the whole Auston Chase team!! Keep it up Matthew :)"
"Everyone is so welcoming and helpful"
"I was having an issue with my heater and Matthew came out and fixed my heater and even came back later to verify that everything was still working properly. He is AWESOME!"
"Steven turned my apartment and it is PERFECT! he did such a great job!!"
"I love that the Auston chase team is always so professional and always carry a smile. Thank you Matthew for all your help!!!!"
"Matthew came to check out the water pressure in the bathroom He was neat, nice and very professional."
"The whole leasing staff was so very helpful during the entire process of getting into this apartment. Best team ever in the history of anything!!!!"
"Very professional and fast"
"Prompt and courteous as always. Thank you."
"The staff has been very helpful."
"Matthew and Aaron are the best around, hands down. They inspire me to chase the good life!!"
"Excellent and speedy service. Thank you Matthew."
"The maintenance team personnel NEVER disappoint. Not only do they complete any job they need to complete within 24 hours, but they do so correctly, and with a smile anytime you see them. Thank you for employing such responsible, efficient, and pleasant people."
"The staff was very helpful. Jemal really made my move in very easy."
"Very satisfied with the living and how friendly and helpful the staff is especially with all the help Jamie provides! A++"
"Matthew did a great job, I think he needs a raise."
"I have been a Resident of Auston Chase Apartment homes now for 8 months, and the quality of service from all the staff (Maintenance and Leasing) has got to be the best in the area. They are prompt to resolve any issues and their maintenance service is incredibly fast and thorough. The STAFF goes above and beyond my expectations and are always professional, courteous and efficient. Kudos to all. Keep up the great work."
"We are very pleased, there are some issues but they are being ironed out in a prompt and considerate and caring manner."
"I am and have always been completely satisfied with the quality of service and the people who perform those services."
"Always professional. Could not ask for a better service team."
"I called Steven on the emergency number one night when my kitchen cabinets fell off the wall. I wasn't sure if it was considered an emergency, but he came anyway. The first thing he asked is if I was ok, since the cabinets probably would have injured me if I had been in the kitchen. Then, he helped me pick up all my groceries off the kitchen floor. He moved the cabinets out of the way for me and then used my broom to sweep the floor. He asked me again if I was ok, which was very nice of him. In the morning, when I called the office to make the report about my cabinets, the office staff was already aware of the problem because Steven had told them. I felt that Steven went above and beyond what was expected of him, and it was appreciated!"
"Matt came promptly to fix a clogged sink! Thanks Matt"
"I love living here, and the staff is awesome."
"Such great response and service! couldn't ask for anything more:)"
"Aaron once again did a great job of diagnosing and solving our water problem and fixing a clogged drain. He's the best!!"
"We were having issues with our thermostat. Matt came and explained how the thermostat works. Very prompt and polite. Thanks Matt"
"Jennifer sales person was the reason I came here. she was so nice and professional. very helpful"
"Thank you Mathew. There was another gentleman that helped with our dryer and fire alarms a few weeks back that I would also like to thank. Jamie, you are still awesome. Regards"
"Always fast and excellent service. Thank you again"
"Awesome as usual."
"Jamie was very good at what she did. She made me feel like family."
"Steven Perez came to my rescue after-hours. He came in and found a UPS package that is perishable (with 1000s of $ of refrigerated meds) that had been left at the office since I wasn't home. I had called before closing to see if it was at the office but it could not be located, so I assumed it had been delivered to my home where my grandkids are in the afternoon. When I got home (after office hours due to a family emergency), I found a UPS sticker that the item had been left at the office. Steve came in and found the package, saving my meds. Yay Steven Perez!!!!!"
"Matthew zoran was very friendly and reassuring about my concerns with apt living :-)"
"Jamie was wonderful and very helpful through the entire move in/lease signing experience"
"Three nice years here"
"Aaron responded promptly to a plugged bathroom sink. Thanks Aaron!"
"Matthew was very courteous. He fixed the sliding door blind very quickly."
"Matthew is a great asset to y'all team. He always ask is there anything else he can do while doing a service call."
"The maintenance folks came quickly and did a splendid job. They are most polite and caring! Great job"
"I like the apt very much. I am glad I was able to get this"
"We love the complex! We love the apartment! We love the people that work here!"
"The staff, area, maintenance and community are all wonderful and professional. It was a great experience living here. I would definitely recommend Auston Chase to everyone. And we especially enjoyed the professional and friendly care we received from Jamie and Matt. Thank you!!!"
"The staff Jamie and Jennifer are two of the most caring and friendly individuals I have ever met. They really care about the residents and are always accommodation and helpful. They keep a smile on their faces and are always willing to assist in any way. I love living here. Keep up the good work."
"They even helped me carry my packages to my car! :)"
"Aaron showed up a few hours after I placed the request and fixed my dishwasher and disposal quickly and kindly!"
"Matt was so helpful and kind to install lights and fans in every room. He did a great job!"
"Friendly service and very well taken care of!"
"The staff at Austin Chase are so professional and kind. I love living in Austan Chase"
"This was the best immediate efficient help I ever had. They're amazing!"
"I wanted to say when we were having problems we could come in and talk with Jen Lopez and she would makes us feel comfortable about living in an apartment since we have not lived in a apartment for awhile. Helping us under stand what are normal noises are and what would be determined excessive. the other staff were good but we felt Jen understood our personal problems because she lived here."
"I decided to got with a gated community & signed a lease with Courtney Bend. Jennifer Lopez was awesome & a great representative for Auston Chase."
"Stopped at the office to tell them a switch broke on our dryer. Matt was at our place in 10 minutes. Fifteen minutes later we were up and running again. Service here is fantastic!"
"Matt came to fix my HVAC. Excellent service and very knowledgeable about the problem."
"Aaron is very professional and friendly, also very efficient"
"Jamie was extremely helpful and patient with me."
"We called because the lights in the kitchen burned out. We were out shopping and gave permission to come into the apt. When we got home the lights had been replaced. Thanks, Matt!!!"
"Great job guy's!"
"Jennifer Lopez was wonderful when we (from out-of-state) went through the leasing process. She responded to our concerns,questions in a timely manner and was very helpful with suggestions when we moved in."
"Aaron did an exceptional job of figuring out the problem and promptly remedied the situation. He is a great representative of your company and an asset to this apartment community."
"We enjoyed our stay at Auston Chase. EVERYONE was very helpful and professional. The grounds, pool area and walkways were always well kept. We would definitely recommend to friends and others."
"Matthew Zoran went above and beyond the service call by informing of maintenance policies and procedures. Additionally, he was professional in his demeanor and work. I was very pleased with his service."
"My wife was at the compactor with very heavy bags and Steven and Matt saw her, stopped what they were doing, and rushed over to help her carry the bags to the compactor. These guys are fantastic. Could not ask for better service AND respect!"
"Jamie Graves is a great employee. She represents your organization very well. Jamie is charming and persuasive. She made me feel comfortable and welcome."
"Since we've lived here we have found the leasing staff, maintenance & grounds keepers to be extremely helpful. The grounds are always neat and the halls are kept clean. Everyone who works here is very friendly. I would highly recommend to anyone looking for an apartment to live in."
"Jennifer your leasing agent is the sweetest person I have ever met, the only reason I will recommend this community is because of Jennifer!!!!! love her personality and professionalism. I give her a 100 thank you for being a leasing agent......:)"
"Jennifer is a gem! She answered all our questions and then some. She took my wife and I on a tour and we can see how proud she is to work here. The complex is beautiful! We look forward to one day making Auston Chase our new home. Thank you Jennifer"
"Nice work by Matt again. Good honest effort to make things right."
"Jamie Graves and Melissa Wellman are the best!"
"The power washer guy did a great job on my building!!"
"Timely and effective as usual."
"We had a sudden shut down of our AC unit last night. Steven was their in ten minutes and within 20 minutes we were up and running again. Could not ask for better service."
"Jamie was fantastic, happy with our situation and enjoying the Auston Chase facilities."
"Excellent service and efficient technician"
"The courteous and helpful staff made the entire move in process smooth, efficient and fun."
"Steven did a great job and a real caring service provider."
"The promptness of service was such a surprise. I told the office at noon today and said it wasn't a rush. They can take a week. It was done when I got home from at five the same day. Great job service maintenance team!"
"I work nights and the service team bent over backwards to get the work done fast so I could get some sleep in before work. I am really appreciative. Thank You"
"Great job Aaron! Thanks"
"Thank you Matt!"
"Mark was very professional and courteous."
"Everyone has been great and we look forward to living here."
"Matt was very attentive to our check list and handled everything quickly and was a total gentleman."
"Mark was to my apartment and done in less than one half hour. I can't complain about that!"
"Timely and effective as usual. Nice work"
"Everyone is very friendly and caring"
"Excellent place to live!"
"Great job my Matt as always! Prompt & courteous."
"What a wonderful event last night. That's a great idea to bring everyone together! The staff was so wonderful and gracious. I fully realize that they are giving up their Friday night to do this very nice thing for us. This type of generosity of time is what makes this such a great place to live. THANK YOU! You guys are truly appreciated. I had a great time."
"Everyone that works here is great . I especially love Jamie in the office!!! She is always so sweet to my daughter Riley and always go the extra mile in whatever she does."
"Very happy with the immediate action taken to replace the furnace filter. Helped with my allergies immediately."
"Went out of her way to help me find the right home. More than very satisfied."
"SteveO gave extremely quick and excellent service. Very Pleased."
"Dear Corporate Team Leaders, I would like to recognize and give kudos to two (2) OUTSTANDING employees. On Thursday 8-7-14 as I went to the trash bin, it was impossible to even close the "shute door" due to someone throwing in cardboard boxes,(which is not allowed) and furniture,clothes,etc. With the heat index at 104 degrees Steven Perez climed in head first, after removing the outside trash, found the name of the person or persons involved on the box. May the GUILTY party be punished to the fullest extent. NOW, today as we came "home" from shopping, there was smashed in the road at the entrance, a decorative 5' tall lamp with pieces laying on the road. the temperature on the road was at least 100 degrees, Jennifer Lopez took "IMMEDIATE RESPONSE" by taking the shuttle golf cart and cleaning this mess up before it destroyed someones tire. I BELIEVE "GIVE CREDIT WHEN IT'S DUE. Jennifer & Steven DESERVE a day off w/pay! Respectfully, The Cooler's"
"Love living here so far only been here a little over a week and it's awesome. The staff helped me out a lot and told me about everything. The did a very good job on making want to live here. The electric gas grill at the pool is very useful and generous,especially since I forgot my spatula and you guys had everything for me there. Landscaping is very well maintained and beautiful outside. So thank you everyone who helped making this an awesome place to live I appreciate it very much."
"I love living here! Thank you ALL for all of the hard work you do and for being so friendly. I noticed Stephen having to crawl into the trash compactor to fish out a bunch of trash and ultimately a big box. I think that any time one of our guys has to climb into the compactor for a job like that they should get $100 bonus. It's nasty, and VERY dangerous. Maybe if we put a camera there, the bonus can come from a fine given to the offender. (I know it needs to be done, but I am sure this task stretches beyond his job description.) Good work, Stephen!!!!! Thanks again for all that you ALL do!"
"Perfect repair. Excellent service as always"
"Matthew did an excellent job making the necessary repairs. I am always pleased with the rapid response of the maintenance team and their attention to detail."
"Door sweep had to be ordered and was installed within 5 days. Very Nice. I also asked the technician to fix my silverware drawer...... Thank you!!"
"Great job. Timely and efficient. Thanks."
"All staff members are friendly and helpful. Thank you."
"I am very pleased with the expediency the maintenance department exhibited in getting the swimming pool back up and running. The jets and waterfall add such an impression to the property when shown to prospective renters like ourselves. Also warmweather in the lowcountry brings wasps and our autistic son has the pleasure of checking our mail at our postal kiosk. Unfortunately he was unable to continue as the wasps were very active. One comment to Groundskeeper Steven Perez and he immediately took care of the problem. He also was very helpful in assisting me in the lounge with the mechanics of the coffee maker. He went as far as to stop and ask me later on my walk back to my apartment if I got my coffee ok. I said yes and thanked him. Our family is welltaken care of here at Auston Chase Apartment Homes. Great teamwork guys and gals!"
"Ms. Lopez is a wonderful asset to the staff. Her willingness to engage issues truly has proven to me that Auston Chase makes my comfort a priority."
"I received new carpet, kitchen and bathroom cabinets and linoleum in the kitchen and half bath and new kitchen appliances. The process took 2 days. The maintenance crew was awesome!"
"Jennifer has been awesome through this whole process. I moved in site-unseen based on our conversations, and she TOTALLY PEGGED what I wanted. I love it. Everyone has been very nice and helpful and very professional. I am looking forward to my stay here at Auston Chase!!!"
"Aaron was very courteous, professional, helpful and respectful. It was a pleasure having him in my apartment. Two thumbs up"
"My husband and I are always satisfied with excellent service we receive from Steve O. and Matthew. They are always pleasant, friendly, and professional! By the way...I rarely use the word "always", but with these two guys it fits. Their service is ALWAYS outstanding. Also love Jamie in the office. She too is ALWAYS pleasant and friendly. ALWAYS says hello with a big smile."
"Damian Thomas was an excellent service technician whom not only fixed the service order in a timely manner but also was very informative on what I can do in the future to keep it even cooler in the apt. I am very pleased with the level of service that Mr. Thomas provided."
"Our service tech was prompt, kind and super quick with our repair. Our dog even loved him. Thank you!"
"The service tech Matthew Zoran worked on the AC with an hour of me putting in the request. the job was done well, have not had any other problems with it. He is always shows concern for me as a resident."
""BRAVO" and "THANKS" to Steve O. He continues to impress. He made the repairs I requested and was very confident in his abilities and people skills, traits which aren't necessarily synonymous with one another. He was extremely professional and ensured that the work area was clean, afterwards. He went the extra step to ensure that after the repairs I requested was completed but "asked was there anything else that he could take care of while he was there". Steve, "you've raised the bar" and I'm sure you'll continue to represent HHHunt accordingly."
"Jennifer was great throughout the leasing process and was very flexible with moving needs due to relocating to South Carolina from another area."
"This is a beautiful community and I am very happy here! Jennifer Lopez is wonderful!"
"By now, I'm sure that is clear to Management and Staff alike that Ms. Jennifer Lopez is truly worthy of the praise she gets. She is extremely professional, personable and dedicated to the HHHunt Corporation. She handles her position with the residents in mind and in my experience with her I couldn't ask for a more compassionate lady as she maintains the integrity which is expected of someone in her position. She influences a lot of our lives in more ways than imaginable and I have nothing but praise for her. Jennifer, keep on helping us, smiling and doing what you do best. I can't speak for anyone else, but you are greatly appreciated for all you do. THANK YOU SO MUCH!"
"Matt, THANK YOU. He responded to my request in about an hour, WOW! Also I'd like to say that not only did he make the repairs, he pointed out (it wasn't a repair issue)but brought it to my attention which could have resulted in a problem, later on. That was very observant of him. He was careful when he replaced my kitchen faucet. I am elated with him, the other staff and management team. The right people in the right jobs. Matt, keep up the great job."
"I've been a resident at Auston Chase since January, 2014. Now, I can't imagine living anywhere else. The Management and Staff are totally dedicated to making our lives blissful. My apartment didn't require too many repairs, but when I needed something done, it didn't take 24 hours. Anyone who is seeking Privacy, Security and Piece of Mind, this is the place I'd recommend. This HHHunt Community is Outstanding. TEAM AUSTON CHASE, YOU'RE THE BEST, and are greatly appreciated."
"Excellent service! Prompt and courteous follow-up."
"It's a great place to live! Well maintained both in and out. Everyone is very helpful and always very pleasant."
"I must say, I personally appreciate Steven Perez. He has a very tough job with many challenges and he handles his responsibilities with zeal. He keeps my building,grounds, etc. immaculate. I've seen him early in the a.m. picking up trash, preparing the computer lab and fitness center, for a spotless experience when we, the residents awake to take advantage of his devotion to us all. I'm not sure if he is the only grounds person, but; if he is Bless him. It's a tough job. Considering the scope of the property, and what is required, I hope other residents wave and say thanks sometime. GREAT JOB STEVEN."
"Wonderful apartments and community. Only a little problem at move in, but all the employees were very nice and helpful."
"As always the Service people are on top of the tenants requests. I am very pleased with the service here. Barbara"
"Service team fixed the issues in the apartment in a very timely manner. They were helpful and ensured their job was done quickly and to the best of their ability, which is nothing but the best!"
"Hottest day this year, A/C stopped cooling off. Notified the office and within 1/2 hr., it was fixed."
"Your Office leasing team is outstanding. If it weren't for Mellissa, Jennifer and Jamie my move wouldn't have been so easy."
"Steve Smith is a wonderful technician! He is always so friendly and always interested in any way to help me! his technical abilities are fantastic! everything is always done perfectly! all of the employees here are so friendly and always go out of their way to make me feel valued and they're glad i'm here!"
"Steve O. continues to be a consummate caring, professional. This weekend, he was making his rounds handling his duties, when I interrupted him. He was extremely cheerful and care about what I had to say. I asked do I have to make an appointment to use the grill at poolside, he explained it's first come, etc. He proceeded to show me how to operate ( for safety reasons) to ignite and turn the grill on/off. Afterwards he said "Have a Good Day" and returned to what he was doing. He obviously, didn't look at it as if I was bothering him or a distraction. Much Thanks."
"Matt did help with checking my water heater. He came at a time I preferred which was very nice of him!"
"The service dept. completed 2 service requests for me in the past week. Both were completed within 24 and were completed to my satisfaction. The staff here is great. They are always extremely friendly and always complete the request within a timely manner."
"This month our apartment has had several repairs. Everything from the wall getting re patched to our toilet constantly running has been fixed. We can always count on the service team. They are always welcoming and can be trusted! Thank you guys so so much !"
"The service is always done a neat and professional order. Great Job!"
"I know I don't count, but...y'all are awesome!! Fan looks and works great SteveO! Thanks for being so quick. I'll be sure to work with Peanut on "Lock Out-Tag Out". LOL"
"Very friendly and personable. One of the main reasons I chose to move to auston chase. Staff made me feel like I was already at home and that means a lot being new to the area."
"VERY SATISFIED! Leasing and Maintenance, you rock!"
"The staff was extremely helpful and made the [application] process very simple. One of the more positive experiences I have had in Blufton."
"I called to have our Air Conditioning fixed and in less than 10 minutes, our favorite maintenance man Steve arrived with a smile and fixed it in less than half an hour. He's our favorite because he's always smiling and waves as we come and go, and he helped my pregnant wife load a large box into her car last week. We have lived here for three years and love it. The girls in the office are great too, especially Mrs. Gabrielle and Melissa. Thank you for your time, Justin M."
"Great service technician ! Excellent knowledge of performance to be done. Technician was neat,professional and courteous. Technician "Steve.O" is a Great rep. for this company. As a former marketing tech, I know that Steve.O went above and beyond all areas of "Customer Service". Thank You. The Coolers."
"Outstanding staff on site. Jennifer went above and beyond to accommodate myself and coworkers from ordering furniture to cable tv and garages. When i did call several times to make living arrangements for my other coworkers if Jennifer wasn't available then Melissa took over. The transition was flawless and i have nothing but praise for the staff."
"Dear HHHunt Corporate, I wanted to let you know about the excellent customer service I received at Auston Chase on Good Friday from one of the office personal, Jennifer Lopez (seriously, that is her name, I think, though she is not the rock star she served like a rock star). I was at the office to put in a maintenance order and as I was walking to the office Jennifer was walking to her car. I did not realize the office was closed early for the holiday and as I was peering through the glass wondering where everyone was. Jennifer drove up in her car, rolled down the window, remembered my name and asked me if there was anything I needed. I told her I needed to put in a maintenance order and she parked her car, unlocked the office, went in and placed it for me! That was totally above and beyond the call of duty. That is customer service on par with Publix (where shopping is a pleasure) and believe me I've got some pretty awesome stories I could tell you of exceptional customer service when shopping there."
"This is the second time I hade Steve O. As the repair guy. He is always prompt explains everything that he is going to do. He is one heck of a employee. I also needed help hanging a ceiling fan and light and he was done in no time! If I was his boss he would have one heck of a raise and a promotion. My dog Bentley knows who he is and he is just as we'll friendly with him as he is with me. ONE HECK OF A EMPLOYEE!!!!!!!!! Thank you for a great apartment employee.."
"Aaron was very helpful and explained to me exactly what was happening with my A/C unit and why I was hearing a dripping sound. He completed a check of the unit and made sure all was in working order."
"Aaron was my service tech when fixing my kitchen light and he not only did a great job but was also very friendly!"
"TEAM AUSTON CHASE IS AWESOME!!!!!!"
"Jamie is knowledgeable, professional. Yesterday, I was in the fitness center and she came in with a prospective resident. She acknowledged me by name, Hello Ms.___. That little thing, makes residents feel as if he/she is the only one in the community. "Fabulous". She told him about the different equipment, even the televisions, informing him that they all work and feel free to use them. Her presentation skills are without question fine tuned. When she was done, "I was almost ready to rent another apartment" Great Job Jamie!!!"
"Steve O is always friendly and courteous and gets the job done efficiently and in a timely manner."
"Jennifer Lopez is fabulous!! She is knowledgeable and was very patient with all our questions. In addition, of all the apartment communities we viewed Jennifer was by far the friendliest and most welcoming. We look forward to living at Auston Chase."
"They [the maintenance men] were very responsive, polite, and clean. I was very pleased with the service."
"Living at Auston Chase is a dream come true. From the minute I arrived, the office staff and maintenance staff have been exceptional. I have lived in many apt. complexes, and Auston Chase is the best by far. The grounds are immaculate, the workout room is always in great shape, the billiards and office area are such a nice feature. The car wash area is also such a nice amenity to have. The apts. is very high quality and the maintenance guys literally are the best in the business. The entire leasing staff will bend over backwards to make sure that EVERYTHING you need is taken care of. If you are thinking of living in the Ridgeland, Beaufort, Bluffton area, do not hesitate to make this outstanding apt. complex your new home. I moved here on my own over a year ago from the Midwest, and living here at Auston Chase has made the transition both smooth and pleasant. Everyone is friendly, it truly does feel like a "community", and in the summer the pool is awesome. Auston Chase is simply the best!"
"I couldn't ask for a better person than STEVE O... He was so polite and a very genuine person. When he was finished with my fixes I was asked was there anything else he can do as he was completing things. I was very pleased with his job and him as a respectful man. We just moved here and I am very happy we made this choice. I see him passing by and not only does he know me by name he is very friendly to my dog and remembers his name as we'll,,, You have yourself a real honest and hardworking employee! I give him high fives all the way across the boards!!!! Thank you so much."
"I put a request in after hours on Thursday and it was done by 10 am the next morning. Quick and great service as always! The maintenance staff here is so friendly and accommodating!"
"I must say that Jennifer really loves what she does. Yesterday I was working out in the fitness center, when a resident tried several times to access the pool area using his entry key to no avail. I was about to go out to assist him, but he walked away. He returned, with Jennifer. She ensured that his access key was working and showed him how to use it to gain access. From what I observed, he was happy with the attention and help he was given. Jennifer, is a treasure. Thanks for hiring her!!"
"I'd like to take this opportunity "thank" the management and staff for being a party to the resident Pot Luck Dinner Friday 3/28. It was well organized, with something for adults and children. It was a way to unwind and meet fellow residents. I hope that we'll have many more events going forward. Thanks to Everyone."
"Jamie must be applauded on her follow up on a recent repair request. She wanted to ensure the work had been done to my satisfaction. I had to cancel, but said that I'll reschedule. Much Thanks. Residents always come first here. On another issue, I told her about an incident which occurred, a sandwich shop claimed they knew nothing about our discount. She said that she would pass the info on to Jennifer. Within a matter of about an hour, Jennifer called me back to say that she spoke with the manager and that they would honor the discount program. Jennifer, you are the greatest!!!!"
"Jennifer Lopez treated us like "family" from the moment we walked in! My wife & I have a son with Autism and we have felt at "home" so far. We are planning on retiring here, even though we have lived in Bluffton all our lives. Thank You Auston Chase for a wonderful team, from sales to maintenance. Gene, Melody & Carl-Morgan C.. :}"
"Outstanding community! Jennifer is a real pro. She instantly makes potential residents feel at home! Give her a raise - she's a keeper!"
"The staff here is awesome especially Mrs Jennifer and Mrs Melissa are great. They helped me to make my decision to move here for my first apartment a very good one. They left a warm and inviting feeling and I'm thankful that they are here."
"Such a nice property, and Jennifer Lopez was very nice and professional in showing me around."
"Your Service Tech was courteous, prompt and completed the job in a timely fashion. I am so pleased with the service as well as the friendly office personnel. Thank you"
"When I called Jennifer, in her happy to assist voice, took my info. She asked do they have permission to enter if I wasn't at home (followed procedures) I told her sure but that I'd like to speak with the Technician. She didn't hesitate and asked when would be convenient for me (very accommodating). I told her. Matt, came almost to the minute I had agreed to and addressed the problem and gave suggestions should it happen again. He was very courteous and personable. I've dubbed the group "Team Auston Chase". Much thanks to the entire team, who are VERY understanding. Keep up the great service you provide."
"Service Technician was courteous and the work was done quickly and correctly."
"Matthew did a great job and fixed our problem promptly."
"All phases of our move ran smoothly thanks to the staff at Auston Chase. Jennifer explained the process and policies completely. Steve O could not have been more helpful."
"Jennifer Lopez is probably the main reason i choose auston chase. she was courteous,insightful and made me felt welcomed. She is a great asset to your company. Melissa was very helpful also, when Jennifer was not available. You have a great staff at that location."
"Auston Chase service team is simply the best! Cannot emphasize enough how great they are, always go above and beyond and make living at this community a total pleasure!"
"Great place to live."
"Thank you for your quick response. Your service was Timely and your work was clean. Thanks"
"The service men were extremely nice and helpful!"
"As always, my request was handled in less than 24 hrs. I called Jennifer at around 11:00 or so, and Steve O came to fix the problem while I was at work, the Service card indicated that he arrived at 12:30. Response time for both were remarkable. Steve even wished that I have a good week. Same to you, Steve."
"Repairs were taken care of quickly and well done. Thank you!"
"Our home away from home,thank you."
"Matthew was very polite and professional. He did a great job and even took time to explain what he did and how it can be prevented in the future. Thanks Matthew!"
"I must commend the Leasing staff of Auston Chase. 1. Ms. Jennifer Lopez is extremely professional, personable and very understanding. A GEM. 2. Steve Smith, unbelievably helpful, professional and genuinely cares about the residents. I'd like to share that during the recent snow day. During the process of moving, I lost my cell phone and had no way to contact my office. I ask to use Steve's phone there was no problem. I was able to reach my office. Thanks to Steve. ABOVE and BEYOND duty. 3.Jamie Graves, always so helpful and polite willing to accommodate the residents. 4. Melissa Watson, she is a bundle of professionalism and caring. I'd like her on my team any day. 5. Steve Perez, extremely considerate and a pro. He left a response card letting me know that he had been there in my absence and the task was complete. Bravo. I've nothing but GREAT experiences with everyone. A team like this one is extremely hard to put together. CONGRATULATIONS!!!"
"I am very satisfied with the staff at Auston Chase. I receive quick and immediate service from the caring and respectful staff for any issues I may have. I will recommend anyone to move to this beautiful and safe community."
"The staff is great! They are all awesome to talk to and I really appreciate the advice I get from them sometimes! Glad Jamie convinced me to move here! Thanks!"
"I can't complement the staff enough. My experience with everyone has been very positive. KUDOs to everyone!!! Thanks!"
"Mac and I love living in Auston Chase and just renewed our lease for another year."
"I love living here at Auston Chase. Everyone is so friendly and welcoming. The staff is always willing to help with a smile. The apartment itself feels so homey and I could not be more happier that my husband and I moved here. Great job Auston Chase!"
"Overall i have had a very good experience living here"
"We chose to lease an apartment here. Our sales rep was Jennifer. She is one of the reasons we chose. customer service is very important as most apartments do not vary too much but the service provided is. I have been in sales all my life and she is top notch. she is very professional and catered to our needs. she is a good representation of your company and that is not always easy to find these days"
"Yes very happy here....love it and the staff..Thank you for all your support and help!!"
"Everyone in the office is very polite and friendly including the maintenance guys."
"Matt was very friendly and helpful. He was personable with everyone home, and wasn't rude. He left everything neat and clean, and didn't add mess to the apartment. He is a definite asset to your service program and deserves the highest praise and attention :) good work!"
"Again, this team is professional and enjoy having residents here, helping and letting us know that if we need service don't hesitate to let them know. Kudos to All. There is always a smile on everyone's face."
"As a former New Yorker, I didn't know what to expect from the Team at Auston Chase. They are extremely professional, courteous and more importantly, the care about the residents. My overall experience has been more than I anticipated. Jennifer, especially, is a unique person. She sold me on my new home immediately. She is truly an asset to your team. Another wonderful thing that makes me feel so warm is the Customer Service, smiles and can I help you attitude of the entire staff. I'm very happy with my new home, its a pleasure to see how much the enjoy what they do."
"Office staff exceptionally friendly! Really made us feel like home during our year-long stay. Well kept grounds and rapid responses from maintenance staff."
"The staff and management of Auston Chase made my living arrangements the very best thing about living in the Lowcountry! Had it not been for Melissa and Gabrielle, I would not have rented at Auston Chase. With their professionalism and attention to detail, I was very pleased and proud to call Auston Chase home. I was truly made to feel like family at Auston Chase. Thank you for the opportunity to say so."
"The [maintenance] service was excellent, very diligent and done to complete satisfaction. Thank you!"
"Our tech was great today. Quick, friendly, and did not mind when our dog came over and greeted him as he worked."
"Service was great. And repairman wad excellent as always. Thank you."
"Steve O was very polite and professional."
"A Great Place to live. This is my home. The staff are very helpful, they really care."
"I have been a resident on and off for a few years. Melissa has been wonderful to me, as well as the rest of the staff. The maintenance crew is very nice as well. I have recommended Auston Chase to my co-workers and friends looking to move to the area. The apartments are well cared for and I am proud when people come into the development. Thanks again to Melissa and the staff for all your help, you've got a good team there."
"The staff is great!"
"Chase is the best person I have ever met. He explains everything so nicely about the problem and the cause of it. He is the best. Thanks Chase."
"Excellent service! Steve O. is very efficient."
"I love living here. Everyone is very helpful and friendly."
"I've lived at Auston Chase for just over a year and it has been a great experience. You can't ask for a friendlier staff. My apartment was in perfect shape when I moved in. I am reloating to another state and am so sad to be leaving Auston Chase. I wish HHHunt had apartment complexes where I'm moving!"
"He was very courteous and efficient, thank u!"
"Matthew did a great job [with the maintenance work]. very pleased."
"Carpet cleaning was done efficiently and the service person was very nice."
"They did a great job . Came within an hour or two of putting in my service request. The service tech was very friendly priffessional, and fast. Thank you!"
"We appreciated the Microwave replacement done in such a timely manner. Thank you!"
"Steve did a fantastic job! As soon as I put my request in on Friday, he showed up within an hour or so. He informed me that I needed a new sink (faucet) since it was leaking--which would take a few days to order and show up. Sure enough, he showed up today (Tuesday) with the new faucet to replace the old one. Steve worked efficiently and quietly yet was friendly in convo before he left. He's a good service technician to have on hand. :)"
"Excellent service and efficient and friendly worker."
"The person completed the work, even folded the towel that was on the floor under the dishwasher to soak up the water. He noticed that the unit had not been screwed in place and took the initiative to correct that as well, even though it was not on the service request."
"My A/C was not working. It was after 5pm when I called the office. They still had a repairman at my Apt in less then 15 minutes. it was fixed and working great. Excellent job. Thank you"
"I am very satisfied with the maintenance crew here at Auston Chase. Thank you for excellent and polite service."
"The service person was very professional got the job done with a smile. I was very pleased because I had visitors that came out of state they very impressed that he came within hours of me calling in the problem and that he was very nice and professional."
"Very clean and well maintained. I have always owned my own home until 2006. Since then , I have lived at Old South Apt, Lakes of Myrtle Park and Courtney Bend Apt and Austin Chase is the best in my opinion of all of them. Thanks for all you do for us.. Your the Best."
"Nice place to live."
"We are SO appreciative how much YOU care for the space we live in. Your dedication is seen in the quick response to our maintenance requests, your pleasant reception when we come to pick up packages, the ever constant attention to the looks and cleanliness of the facility and grounds and your proactive willingness to communicate. Thank you Pete and Kathy"
"Came by on my lunch break from work. Did not give her much time to work with but Jamie Graves did a great job helping my friend and I out. Very honest. Will refer anyone looking for apartment info at a great place to her. The other staff i came in contact with all greated me with smiles. Made it seem like a very pleasant place to live."
"Great Place to Rent. Very well kept up at all times."
"Everthing about this place is great!"
"I love the apartment setup, location and services of the staff. I truly enjoy living here."
"Everything about Auston Chase is great!"
"It's not only a new start for me and my family, it's a chance to see another side of living. Auston Chase has standards that we love and a staff that is professional as well as cordial. We have almost been here a month and we are very satisfied across the board with every aspect. Thank you for helping to make life more enjoyable."